Frequently Asked Questions

The easiest way is to schedule your appointment online.  You can click right here for that.  You can also schedule your appointment texting or calling your stylist or technician. Reservations for an appointment for $200+ require a deposit, 

  We offer complimentary consultations, and can make recommendations to fit your wants and needs. Whether you are looking for a skin care product line to use at home, or have specific needs for a salon or spa treatment, we are always available to answer your questions 

 Your service provider will consult with you prior to the service to find out your goals and preferences, and can make recommendations if appropriate. She will let you know what to expect, and will find out if you have any special needs or concerns. 

 During facials, your esthetician will remove your make-up for you. If you are scheduled for a body treatment and would like to remove your makeup beforehand, we will provide you with make-up removal products. We carry Glo Skin Beauty and Dermalogica products that you can purchase for home use and also to remove makeup before your treatments.

  No special clothing is required; come as you are!  If you are having a body treatment or using the infrared sauna, we recommend loose clothing for after your services. Your personal comfort is always  important to us! 

 We highly recommend making appointments in advance, but feel free to call on short notice, as we may have an opening or cancellation. 

 Absolutely! Salon and spa treatments are the perfect gift. Purchase an Instant Gift Certificate Online, or feel free to stop by the salon to purchase it in person. We encourage recipients to use certificates within one year of purchase.  

 Cash, checks (local only), Visa, Mastercard, American Express, Discover, and I Am Salon Gift Cards. WE ARE NO LONGER A PARTICIPATING SALON FOR SPAFINDER OR SPA WISH AND WILL NO LONGER BE ACCEPTING GIFT CARDS FROM THEM. Sorry for any inconvenience. 

  Our prices do not include gratuities for Spa service providers. Tipping is optional, but if the service meets or exceeds your expectations it is definitely appreciated. The industry standard is 15 – 20% of your total service fee. 

 Providing outstanding service is the core of our business. Because spa services are reserved especially for you, we ask that you notify us 24 hours in advance to change or cancel appointments without penalty. Without 24 hour notice, we will charge a fee of 50% of the price of the cancelled service, and 100% of the service in the event of a “no-show.” We thank you in advance for your cooperation and understanding.  

 Children are welcome as long as they are scheduled for services. If not, we ask that you respect the other guests’ peace and quiet by leaving your children at home. This also allows you time for yourself to enjoy your services.